A **Manager** can do almost everything in BEHCA: invite team members, create and edit profiles, manage Groups, view all reports, and run incident workflows. The one thing they can't do is change billing — that stays with a Billing user.

Whether to add a Manager is entirely up to you — it depends on how your organization is set up and how you want to share the workload.

## What a Manager can do

A Manager has the same day-to-day admin abilities as you (apart from billing), so giving someone the role lets them:

- Invite and edit team members.
- Create and edit profiles.
- Manage Groups.
- Receive notifications about team activity and IR reviews.

This can be handy if you'd like a second person who can run the admin side — for instance, so things keep moving when you're away. It's optional, not required.

## Adding a brand-new Manager

If the person isn't in BEHCA yet:

1. Sign in at `app.behca.com` (US) or `au.behca.com` (Australia).
2. Open **Manage Team** from the **gear** menu → **Staff Members** → **Add New Team Member**.
3. Fill in their name, email, and **role: Manager**.
4. Set a **Title** (e.g. Operations Lead, Care Coordinator).
5. Optionally assign them to Groups (Managers see all profiles regardless, but groups can be useful for filtering their dashboard).
6. Click **Save**.

They'll receive an invitation email automatically. See [I was invited — how to accept](https://support.behca.com/hc/behca-support/articles/i-was-invited-how-to-accept) for what they'll see.

## Promoting an existing Staff member to Manager

If they're already on your team:

1. Open **Manage Team** (**gear**) → **`/staff`** → **Staff Members**.
2. Click their name.
3. Change **Role** from *Staff* to *Manager*.
4. Click **Save**.

Their permissions expand immediately — no new invite needed. The change is silent, so let them know directly.

## Manager vs. Billing — what's the difference?

| Capability | Manager | Billing |
|------------|---------|---------|
| Invite/edit team | ✅ | ✅ |
| Create/edit profiles | ✅ | ✅ |
| Manage Groups | ✅ | ✅ |
| View all reports, dashboards, audit logs | ✅ | ✅ |
| See and pay invoices | ❌ | ✅ |
| Change subscription plan | ❌ | ✅ |
| Update payment method | ❌ | ✅ |

If you want a co-owner who can also handle the financial side, see [Transferring billing ownership](https://support.behca.com/hc/behca-support/articles/transferring-billing-ownership) instead.

## Removing Manager access

Demote them back to Staff:

1. Open their team page.
2. Change role from **Manager** to **Staff**.
3. Save.

Make sure they're assigned to the right groups before saving — Staff are restricted by groups, while Managers were not. Without groups, your demoted Manager won't see any profiles.

## Common questions

- **How many Managers can I have?** — No hard limit. Most organizations have 1–4 Managers.
- **Can a Manager invite another Manager?** — Yes.
- **Can a Manager remove the Billing user?** — No. Only the current Billing user can transfer that role.
- **A Manager is leaving — anything to do first?** — If you'd like someone to take over their admin duties, promote another team member to Manager before archiving the leaver. A Billing user can always handle admin tasks too.

## Related articles

- [Editing a team member's role and permissions](https://support.behca.com/hc/behca-support/articles/editing-a-team-members-role-and-permissions)
- [Transferring billing ownership](https://support.behca.com/hc/behca-support/articles/transferring-billing-ownership)
- [Understanding roles](https://support.behca.com/hc/behca-support/articles/understanding-roles)