Notifications sometimes go missing. The fix is usually one of a small number of things — work through this checklist.
Push notifications (mobile)
1. Is the app installed and signed in?
Push goes to signed-in BEHCA app installations. If you're signed out, no push.
2. Are system-level notifications enabled?
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iOS: Settings → BEHCA → Notifications → toggle on Allow Notifications.
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Android: Settings → Apps → BEHCA → Notifications → toggle on Show notifications.
3. Are BEHCA's notification preferences turned on?
Inside the app:
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Account screen → Notification Preferences.
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Toggle the categories you want.
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Save.
If a category is off in app preferences, it's blocked even if system notifications are on.
4. Is your phone in Do Not Disturb / Focus mode?
Modes silently suppress notifications. Check your phone's status bar for moon icons or DnD indicators.
5. Battery saver / battery optimisation?
Some Android phones aggressively kill background app processes:
- Settings → Battery → Battery optimisation → BEHCA → Don't optimise.
Some manufacturers (Xiaomi, Huawei, Samsung) have additional auto-start managers. Allow BEHCA to run in the background.
6. Did you change phones recently?
The push token on the old phone is still being used. To fix:
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Sign out on the new phone.
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Sign back in — this re-registers a fresh push token.
7. Connection?
The phone needs internet to receive push. Confirm WiFi or mobile data is working.
8. Test it
Have a colleague trigger a notification (e.g. submit a test IR they know would notify you). If nothing arrives within a couple of minutes, escalate.
Email notifications
1. Is the email category enabled?
Account → Notification Preferences → check email toggles for each category.
2. Check spam / junk
BEHCA emails come from [email protected]. Add to safe senders. Check all folders — spam, promotions, social.
3. Email rules / filters
If you have inbox rules in Gmail / Outlook / Apple Mail, they may be archiving BEHCA emails automatically. Search your inbox for from:behca to confirm if any have arrived but were filtered.
4. Wrong email on file
Check your Account Settings → email. If it's wrong (e.g. a typo from when you signed up), update it. Future emails will go to the right address.
5. Email server delays
Big email providers occasionally delay or queue mail. Wait 10–30 minutes; check again.
6. Domain blocked
Corporate email systems sometimes block third-party transactional senders. Ask your IT to whitelist [email protected] and the BEHCA sending domain.
In-app bell notifications (web)
The bell icon in the top bar shows new in-app notifications. If they're not appearing:
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Refresh the page. The bell counter updates on refresh.
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Sign out and back in — refreshes your notification queue.
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Check your Notification Preferences — bell notifications follow the same toggles as push and email.
"I get some notifications but not others"
Each category is configured separately:
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IR notifications.
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MAR notifications.
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Comments / mentions.
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Required Documents.
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EVV.
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Team activity.
Toggle the missing categories on. If they're already on but missing, the category may be configured at organization level (e.g. only Managers receive certain types). Ask your Manager.
"Notifications come but I don't know what they're for"
If you tap a notification and nothing useful loads:
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Check whether you have access to what the notification is about. Permission changes can mean a notification was queued and access was revoked before you tapped it.
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The deep link should still take you somewhere meaningful — if it dumps you to the dashboard, that's the fallback.
When to escalate
If you've done all of the above:
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Ask a colleague to trigger a notification to test.
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Note the time of the test so support can check delivery logs.
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Contact support.