Home Billing 5. Canceling your subscription

5. Canceling your subscription

Last updated on May 01, 2026

Things change. Maybe your service is wrapping up, or you've decided BEHCA isn't right for you. You can cancel any time from the Billing page.

Before you cancel

A few things to think about:

  • Do you need an export? Run any reports or PDF/CSV exports you'll want before canceling. Once canceled, your access becomes limited.

  • Are you in a trial? Canceling during the trial means no charge, no commitment. You can resubscribe later if you change your mind.

  • Are there other admins? If you cancel, others on your team lose access too. Talk to them first.

  • Is this a downgrade you really want, not a downgrade? If you just want fewer profiles or to switch plans, see Upgrading or downgrading instead.

Canceling

  1. Sign in at app.behca.com (US) or au.behca.com (Australia) as the Billing user.

  2. Open Billing.

  3. Click Cancel Subscription (often near the bottom of the page).

  4. Confirm — you'll be asked why you're canceling (optional but appreciated feedback).

  5. Click Confirm Cancellation.

You'll get an email confirming the cancellation.

What happens after canceling

During the rest of your billing period

  • Your account stays active until the end of the current paid period. You don't lose access immediately just because you canceled today.

  • No further charges. Your next renewal won't happen.

  • All features keep working. Your team can continue tracking, exporting, etc.

After your billing period ends

  • Your account becomes read-only. Your team can sign in and view existing data, but no new entries, edits, or uploads.

  • Data is retained for a grace period (typically 60–90 days, depending on policy).

  • Notifications stop for new activity.

  • You won't be charged anymore.

After the grace period

  • Account is fully deactivated. Sign-in still works (your login is yours), but no organization access.

  • Data may be deleted in line with our data retention policy. Export anything important before this.

Reactivating

Within the grace period, you can reactivate your subscription:

  1. Sign in.

  2. You'll see a Reactivate prompt on the Billing page.

  3. Confirm payment method.

  4. Reactivate.

Your data and team return to active status. No data loss if you reactivate within the grace window.

After the grace period, reactivation requires re-creating the organization (and may not include your old data). Don't wait if you want to come back.

Canceling vs. archiving profiles

If you're canceling because you've stopped supporting some clients but not all, consider archiving those profiles instead of canceling the subscription:

Canceling vs. transferring billing

If you're personally canceling because someone else should take over (you're leaving the organization, but the service should continue):

  • Transfer billing to the new person before you leave. See Transferring billing ownership.

  • The subscription continues under their care.

  • You can then archive your own staff record.

Common questions

  • Can I cancel mid-month and get a refund for the unused days? — Generally no. The current period stays active until its scheduled end. Refunds are case-by-case.

  • What happens to my Required Documents and signatures? — Read-only during the grace period, then subject to deletion. Download compliance PDFs before grace ends.

  • What about my team members' accounts? — Their BEHCA logins still work, but they lose access to your organization. They keep access to other organizations they belong to.

  • Will my data be sold or shared? — No. BEHCA's data retention and privacy policy applies — your data is yours, not sold.

  • Can I export everything in one go before canceling? — Yes. Use the various PDF and CSV export features for each profile. There isn't a single "everything" export, but you can run profile-by-profile.