Every charge BEHCA makes against your payment method generates an invoice (also called a receipt). You can find them on the Billing page and download as PDFs whenever you need.
Where to find them
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Sign in at
app.behca.com(US) orau.behca.com(Australia) as the Billing user. -
Open Billing.
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Scroll to Invoices or Billing History.
You'll see a list of charges, most recent first. Each entry shows:
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Date of charge.
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Amount.
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Status — Paid / Failed / Refunded.
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Description — usually the plan name and period.
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Download link or button.
Downloading an invoice
Click Download next to the invoice you want. A PDF downloads with:
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BEHCA's company details (registered address, ABN/EIN/VAT as applicable).
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Your billing name and address.
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Line items (plan, add-ons, taxes).
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Total and currency.
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Payment method (last 4 digits).
PDFs are formatted for accounting use — they're acceptable for expense reports, reimbursement claims, and tax records.
Email receipts
By default, BEHCA emails you a receipt after every successful charge. The receipt comes from [email protected] or a Stripe-branded address. If they're going to spam, add the sender to safe senders.
If you don't want email receipts, you can disable them in your Notification Preferences — but most Billing users keep them on for record-keeping.
Tax / VAT / GST
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United States — sales tax may be applied based on your billing address (state laws vary).
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Australia — GST is applied for AU subscribers and shown separately on invoices.
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Other regions — taxes may apply based on your country.
Invoices break out tax separately so you can claim it back where applicable.
Reimbursement
Some users get reimbursed by:
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NDIS (Australia) — submit invoices alongside service plans.
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Insurance or government programs (US) — varies by program.
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Employer expense reports — if your organization pays for BEHCA but you handle billing.
The PDF invoice is the document to attach.
Refunds
Refunds happen rarely and are handled case-by-case:
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Cancellations during trial — no charge, no refund needed.
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Charges in error — contact support, refunds typically process within 5–10 business days.
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Disputes — contact support before raising a dispute with your bank. Direct disputes can complicate the relationship and may auto-suspend your account.
Refunds appear on your Billing page with Status: Refunded.
Failed charges
If a charge fails:
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The invoice still appears with Status: Failed.
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Stripe automatically retries over a few days.
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Update your payment method to resolve.
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Once a retry succeeds, the status changes to Paid.
Forwarding invoices to your accountant
Some Billing users want their accountant or finance team to receive invoices directly:
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Currently: Forward the email manually, or download and email the PDF.
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Not currently: Adding additional billing email addresses (this may come in future).
Common questions
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My invoice address is wrong. — Update billing details on the Stripe payment-method page (linked from Billing → Update Payment Method). New invoices use the corrected address.
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Can I get an invoice for a future period in advance? — No. Invoices are generated at the time of charge. The next-charge amount is shown on the Billing page if you need it for budgeting.
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My invoices are in the wrong currency. — Charges are in your region's currency (USD or AUD), set when the account was created. Region can't be self-serve changed.
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My company needs an invoice with our PO number / a custom field. — Contact support — custom invoicing is sometimes available for large customers.