Home Billing 2. Updating your payment method

2. Updating your payment method

Last updated on May 01, 2026

You'll need to update your payment method when:

  • Your credit card expires.

  • You're issued a new card (lost, replaced, fraud alert).

  • You're changing to a different card or bank account.

  • Billing has been transferred to you and you want your own card on file.

Where to update

  1. Sign in at app.behca.com (US) or au.behca.com (Australia) as the Billing user.

  2. Open Billing.

  3. Find Payment Method — click Update (or Change Card).

You'll be redirected to Stripe, BEHCA's payment processor, in a secure form.

Filling in the new payment details

In the Stripe form:

  • Card number, expiry date, CVC.

  • Billing name and billing address (required for some banks).

  • (Some regions) Tax ID or VAT number for invoicing.

Click Save / Confirm. Stripe verifies the card with a small authorization charge that's immediately refunded.

After saving

  • The Billing page shows the new card's last 4 digits.

  • Your next charge will use the new card.

  • Any failed past charges are not automatically retried — contact support if a previous payment is still owed.

Bank accounts (where supported)

In some regions, BEHCA supports paying via direct debit / ACH:

  • Click Bank Account instead of Card.

  • Enter your account details.

  • The account may need to be verified — Stripe sends micro-deposits over a few business days.

  • Confirm the verification deposits to activate.

Bank accounts are usually cheaper for BEHCA and have lower fees, but take longer to set up.

Multiple cards on file

You can only have one active payment method at a time. To switch to a different card, replace the existing one (you don't keep both).

Failed payments

If a charge fails (expired card, insufficient funds, fraud block):

  1. You'll receive an email immediately.

  2. Stripe will retry the charge automatically over the next few days.

  3. If it keeps failing, BEHCA may suspend your account until payment is resolved.

  4. Update your payment method to fix.

A suspended account doesn't lose data — it's read-only until you fix billing.

Common questions

  • Is my new card charged immediately? — No. The next charge happens on your normal renewal date. The new card is just stored.

  • Can I be charged in a different currency? — Charges are in your region's currency (USD for US, AUD for AU).

  • Do you accept business cards? — Yes, any card Stripe accepts.

  • Do you accept PayPal / crypto / Apple Pay? — Stripe-supported wallets only. Most major credit/debit cards work; alternative methods depend on Stripe's offerings in your region.

  • Why does Stripe show in the URL? — Stripe processes payments on BEHCA's behalf. They handle PCI-compliant card data so BEHCA doesn't have to. You're still on BEHCA's site flow; just the payment form is Stripe's.