2. Editing profile details

Profile details aren't set in stone — life changes, and so should the profile. You can edit any of these whenever you need to.

Who can edit

• Managers and Billing users — can edit any profile in the organization.

• Staff — can edit profiles in their groups, only if their Edit Profile permission is on.

• Guests — usually cannot edit (depends on per-Guest permission).

If you don't see an Edit option, you don't have permission. Ask your Manager.

Editing on the web

1. Sign in at app.behca.com (US) or au.behca.com (Australia).

2. Open Profiles and click the profile.

3. Click Edit (pencil icon, or an Edit Profile button).

4. Update any fields.

5. Click Save.

Editing on mobile

1. Open the Profile tab in the BEHCA app.

2. Tap the profile area at the top.

3. Tap Edit or the pencil icon.

4. Update fields.

5. Tap Save.

What you can change

• First name, Last name.

• Date of birth.

• Location — city/country. Changing this also changes the timezone.

• Profile color.

• Profile photo — see Profile photo and color.

• Feature toggles — turn on/off MAR, EVV, IR (depending on plan and your role).

• Pronouns / preferred name (if used by your organization).

Some fields require Manager or Billing role to change — for example, switching EVV on or off, since it can affect billing.

What changing the location does

Updating the location:

• Re-syncs the timezone. New entries from now on use the new timezone. Existing entries keep their original timestamps.

• Switches local weather to the new location.

If you're moving with your client only temporarily (a holiday, hospital stay), don't change the location — just be aware that timestamps will appear in their home timezone for those entries. Traveling EVV staff should check with their organization about how to handle out-of-timezone visits.

Bulk editing

There's no bulk edit today — each profile is updated individually. If you need to apply a change across many profiles (e.g. a daylight-savings transition), edit each one.

Common questions

• I changed the timezone, but historical entries still look "wrong". — That's correct. Existing entries keep the timestamp they had at the time. Only new entries are affected.

• The location field doesn't autocomplete my address. — Try the nearest larger city or town. Detailed street addresses aren't necessary.

• Can I rename a profile? — Yes, just update first/last name. Old reports continue to use the old name in their archive, since they were generated under that name.

• Will renaming a profile break shared data? — No. The underlying record is the same; only the displayed name changes.