A profile is added every time someone new joins your care. New profiles are created on the website by Managers or Billing users.
Before you start
Confirm you have room on your plan:
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Family Plan: up to 3 profiles total.
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Provider Plan — Small: 6 profiles. Medium: 12. Large: unlimited.
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School Plan: unlimited.
If you're at your limit, you'll see an upgrade prompt when you try to add a new profile. Your billing user can upgrade from the Billing page.
Creating a profile
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Sign in at
app.behca.com(US) orau.behca.com(Australia). -
Open Profiles from the main menu.
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Click Add Profile (or New Profile).
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Fill in the form (see fields below).
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Click Save.
The new profile becomes your active profile so you can immediately start setting it up.
What to fill in
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First name and Last name.
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Date of birth — used for age-based filtering in reports.
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Location — city/town and country. Important — see below.
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Profile color — used to color-code this person across your dashboard.
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Photo (optional) — adds at-a-glance recognition for everyone on the team.
Why location matters
Setting a location does two things automatically:
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Sets the timezone. The profile's daily entries, MAR doses, and incident reports are stored and displayed in their local time. If your client lives in Sydney and your office is in Perth, their daily logs still read in Sydney time.
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Pulls in local weather. BEHCA fetches the weather for the profile's location so you can correlate behavior and health with environmental factors (heat, storms, etc.).
If the person travels often or has multiple residences, set their home location here. You can update it later if they move.
After saving
Common things to do next:
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Add a photo and pick a color if you didn't during setup.
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Share the profile with relevant Staff or Guests.
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Configure features — toggle on EVV, IR, MAR, and other tracking the profile needs (depending on plan).
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Make a first daily entry — see Daily Tracking.
Family Plan limit
If you're on the Family Plan and try to add a 4th profile, you'll be redirected to an upgrade page. Upgrading to a Provider Plan increases your profile limit; your existing profiles and data are preserved.
Common questions
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Can a Staff member create a profile? — No, only Managers and Billing users.
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Do I need to add a photo? — No, photos are optional. They're helpful when several team members are working with multiple profiles.
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Why can't I find my city in the location dropdown? — Try the nearest larger city. The location is mainly used for timezone and weather, where a few kilometers doesn't matter.
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Can I copy a profile from another organization? — No. Profiles belong to one organization. To share data with people in another organization, invite them as Guests.