Home Managing Your Team 4. Resending or extending invitations

4. Resending or extending invitations

Last updated on Apr 28, 2026

BEHCA invitations expire 7 days after they're sent. If your teammate didn't make it in time, or they say they never received the email, here's how to fix it.

Where to look

  1. Sign in at app.behca.com (US) or au.behca.com (Australia).

  2. Open Manage Team → Staff Members (or Guests).

  3. Find the person in the list. The Status column tells you what's going on:

    • Pending — invite sent, not yet accepted.

    • Active — they've accepted. No invitation needed.

    • Expired — the 7-day window has passed.

Resending an invitation

  1. Click the Resend button (or click their name and look for Resend Invite).

  2. A fresh email is sent immediately to the same address, with a new 7-day clock.

  3. Confirm with the recipient that they got it (it sometimes takes a minute, and may land in spam).

The previous invitation link is invalidated when you resend, so your teammate must use the new email.

"I never got the invite"

A few things to try, in order:

  1. Check spam / junk / promotions. Invitation emails come from [email protected]. Add it to safe senders to be safe.

  2. Confirm the email address is correct. Click the teammate's name on the team page and look at the email field. A typo is the #1 cause.

  3. Resend it (above). Sometimes the first email gets dropped and the second arrives without issue.

  4. Try a different email address. Some corporate firewalls strip BEHCA emails. A personal email often works.

I sent it to the wrong email

Click their name in the team list:

  • If the Status is still Pending or Expired, you can update the email address on their record. The next resend goes to the new address.

  • If the Status is Active, they've already accepted under the old email. They can update their email themselves from Account Settings, or you can ask support to migrate them.

They had an existing BEHCA account

If the email matches someone who already has BEHCA, the invitation flow is different:

  • They get an instant "You've been added to [Your Org]" email instead of an invite link.

  • They can sign in with their existing password.

  • There's no 7-day expiration to worry about — they're already in.

If they say they didn't get this either, just resending will trigger the email again.

Common questions

  • Can I extend an invitation past 7 days instead of resending? — Not directly. Resending creates a fresh 7-day window and is functionally the same.

  • How many times can I resend? — As many as you want. There's no limit.

  • Will resending charge me extra? — No. Invitations don't affect billing.

  • Does resending notify me when they finally accept? — No, but their status will move from Pending to Active on the team page.