Home Electronic Visit Verification 2. Starting a visit

2. Starting a visit

Last updated on Apr 28, 2026

Starting a visit is the first thing you do when you arrive at the client's home or pickup point. It records your start time and location.

Before you start

  • You're on a profile that has EVV enabled.

  • You have Track Data permission for that profile.

  • Your phone has location services enabled and BEHCA has permission to use them.

If location isn't available, you'll see an error and the visit can't be started.

Starting a visit on mobile

  1. Open the BEHCA app.

  2. Pick the profile you're visiting (from the profile switcher at the top).

  3. Tap the EVV tab at the bottom.

  4. Tap Start Visit.

  5. Confirm the start (some setups require confirming services or activities to be provided).

  6. The visit is now active. A small badge appears on the EVV tab showing you're in a live visit.

The app captures your GPS coordinates and start time at this moment. It also keeps the visit "open" until you end it.

What you'll see during a live visit

  • Active visit indicator — usually a colored banner or the EVV tab badge.

  • Elapsed time — how long you've been in the visit.

  • Start time and location — usually visible near the top of the EVV screen.

You can keep using BEHCA normally during a visit — log behaviors, administer medications, take notes. The EVV record stays in the background.

Switching profiles during a live visit

Don't. If you're switching to another client, end the current visit first, then start a new one with the next profile. EVV is one visit per active session per staff member.

What if I forget to start the visit?

You can:

  • Start now and adjust the start time when you end the visit (if your organization allows).

  • Manually log the visit from the web after the fact — Managers can do this; some Staff can too. See Editing past visits.

For compliance reasons, manual visits often need a reason recorded. Live-started visits with GPS are always preferable.

What if my phone has no signal?

The mobile app supports starting visits offline:

  1. Tap Start Visit as usual.

  2. The app captures GPS (which works offline) and start time.

  3. The visit is held locally on your device until you have signal.

  4. When signal returns, the visit syncs to BEHCA automatically.

You can confirm sync by checking the EVV history once you're back online.

What if location services are off?

The app prompts you to enable location services. Without GPS:

  • You can't start a compliant visit.

  • Some configurations allow non-GPS visits with a reason logged.

  • This is set per organization — talk to your Manager.

Common questions

  • My start GPS is "off" by a few hundred meters. — GPS at start is whatever your phone reports. If you're in a basement or a building with poor reception, accuracy can vary. The visit is still valid.

  • Can I start a visit before arriving? — No. Start when you arrive, otherwise the GPS won't match the client location.

  • Can I start visits for multiple profiles at once? — No. EVV is one visit at a time per staff member.

  • Will the app drain my battery? — EVV uses GPS at start and end, not constantly during the visit, so battery impact is minimal.