Frequently Asked Questions

Find answers to your frequently asked questions

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24 articles in this collection
Written by Michael Krol

Why can't I log in with my Google account on the mobile app?

This is a temporary issue that will be fixed in a new version of the mobile app
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Written by Michael Krol
Updated over a week ago

Can I edit general notes someone else has entered?

Account owners can edit general notes
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Written by Michael Krol
Updated over a week ago

What information is shared if I sign up with a Google or Facebook account?

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Written by Michael Krol
Updated over a week ago

How do I change what is visible on the Dashboard?

The column of options on the left-hand side of the Dashboard Page.
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Written by Michael Krol
Updated over a week ago

Do you offer refunds?

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Written by Michael Krol
Updated over a week ago

Is a BEHCA subscription covered by DD services?

Yes! The Family Plus plan and higher are covered by DD services
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Written by Michael Krol
Updated over a week ago

How do I change the Customized Tracking Options?

Go to your Profile and select Customized Tracking
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Written by Michael Krol
Updated over a week ago

How do I add BEHCA on my iPhone or iOS device?

Just a few steps!
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Written by Michael Krol
Updated over a week ago

Where can I find the Self-Reporting data?

Self-Reporting Data can be found on the Dashboard.
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Written by Michael Krol
Updated over a week ago

Where do I enter TV / Video Game time?

Screen Time has been moved to Environment
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Written by Michael Krol
Updated over a week ago

Can I make notes private?

You sure can!
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Written by Michael Krol
Updated over a week ago

How can I export data?

On the Dashboard, inside the "Date Range" box.
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Written by Michael Krol
Updated over a week ago

What will happen to my profile once my trial or subscription has expired?

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Written by Michael Krol
Updated over a week ago

Is My Data Secure?

Data security and privacy is our #1 priority
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Written by Michael Krol
Updated over a week ago

Does The App Work On My Desktop, Tablet, Or Phone?

Yes - all of them!
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Written by Michael Krol
Updated over a week ago

Who Is BEHCA For?

Families / Agencies / Organizations - Anyone Who Experiences Challenging Behavior In Someone They Support
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Written by Michael Krol
Updated over a week ago

Is BEHCA HIPPA Compliant?

Yes!
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Written by Michael Krol
Updated over a week ago

How Can I Share BEHCA With Our Child's Teacher / Behavior Consultant / Etc?

Choose the Observable Profile you would like to share and go to the Profile page, and click on the Sharing tab
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Written by Michael Krol
Updated over a week ago

What Does BEHCA Stand For?

Behavior Environment Health Comparative Analysis
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Written by Michael Krol
Updated over a week ago

Is An Internet Connection Required?

Yes, it is.
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Written by Michael Krol
Updated over a week ago

If My Child Has An Account Through Their School And She Moves to Another School Can Her Account Be Transferred?

Yes!
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Written by Michael Krol
Updated over a week ago

Where Do I Track Positive Behaviors?

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Written by Michael Krol
Updated over a week ago

Is There A Support Community For BEHCA Users?

Yes there is!
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Written by Michael Krol
Updated over a week ago

If I Upgrade My Plan, Do I Have To Pay The Full Upgrade Cost?

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Written by Michael Krol
Updated over a week ago